PAYMENT AND REFUND POLICY
Scope of this Policy:
This payment and refund policy applies to all students who are enrolled with The Art of Makeup Society for any public course of study. It provides the framework for the payment and refund of fees.
Definitions:
- Full-Fee Student – Refers to any student who does not receive a government subsidy or funding.
- The Art of Makeup Society – Refers to The Art of Makeup Society.
- Student – Refers to any enrolled student or person applying for enrolment.
- Material Fee – Covers the cost of incidental materials and disposables used during in studio training only. This material fee does not include the Industry Essential Kit.
Full-Fee Students:
Students who withdraw from a course may:
- Request a refund, or
- Request a fee reduction based on the amount of training not yet received.
Additional Refund Policies for Full-Fee Students:
- Refund eligibility is based on services provided and costs incurred by The Art of Makeup Society.
- Full refunds of services not provided are available for students who withdraw within the cooling-off period.
- A pro-rata refund will be issued for any units that could not be delivered if The Art of Makeup Society is unable to complete a course.
Government-Funded Students:
- A full refund will be provided if the course is cancelled by The Art of Makeup Society.
- Written requests are required to seek a refund. Without such requests, students are not eligible for refunds.
- Refunds will be granted for any units where the student did not participate, provided tuition fees exceed 50 cents per nominal hour.
Recording and Payment of Refunds:
Refunds will be paid to the original payee. Refund assessments can be appealed by following the process outlined in The Art of Makeup Society’s Customer Service Charter and Grievance Policy.
Non-Refundable Deposit and Payment Policy
Purpose of the Policy:
This policy outlines the requirements and process for securing enrolment in The Art of Makeup Society courses through a non-refundable deposit. It is designed to align with the regulatory requirements set forth by the Australian Skills Quality Authority (ASQA) and relevant standards for Registered Training Organisations (RTOs) and any training providers acting under an RTO.
ASQA Compliance:
In compliance with ASQA (Australian Skills Quality Authority) guidelines for RTOs, The Art of Makeup Society acting under GEM COLLEGE (RTO0366) is required to adhere to strict rules regarding the collection of fees. Specifically:
- Under Clause 7.3 of the Standards for Registered Training Organisations (RTOs) 2015, RTOs are prohibited from collecting more than $1,500 in pre-paid fees from individual students before training and assessment have commenced.
- As a result, students are required to make an initial $500 deposit to reserve their spot in the course, with the remainder of the tuition fees to be paid in instalments according to the agreed-upon payment schedule.
Aligning with RTO Best Practices:
his policy aligns with best practices in the Australian Vocational Education and Training sector, ensuring that:
- Students are protected against overpayment before course commencement, as required by Clause 7.3 of the Standards for RTOs 2015.
- A transparent and structured payment process is in place, ensuring that students are informed of their obligations and that The Art of Makeup Society complies with all financial regulations.
Non-Refundable Deposit Requirement:
To confirm your spot in a course at The Art of Makeup Society, a non-refundable deposit of $500 must be paid prior to acceptance. This deposit secures your enrolment and ensures that your place is reserved for the course.
- The deposit must be paid at the time of enrolment to guarantee placement in your chosen course.
- As per industry standard and ASQA requirements, The Art of Makeup Society cannot accept full payment of courses online before the course commencement.
- The $500 deposit is non-refundable.
- Exceptional Circumstances: In rare and exceptional circumstances, refunds may be considered at the discretion of The Art of Makeup Society. Such requests must be submitted in writing, with supporting documentation, and will be reviewed on a case-by-case basis.
Many RTOs across Australia similar to GEM COLLEGE, enforce non-refundable deposit policies to manage course scheduling and resource allocation effectively. This standard practice allows training organisations to plan their training delivery based on confirmed student numbers, ensuring high-quality instruction and access to resources.
Changes to the Policy:
The Art of Makeup Society reserves the right to amend this policy at any time. Changes to this policy will be communicated to students prior to enrolment or course commencement.
For further information or queries regarding this policy, please contact The Art of Makeup Society administration.
Schedule of Payment, Fees & Charges
The Art of Makeup Society operates in accordance with relevant legislation and standards for training organisations. We are entitled to charge fees for services provided to students undertaking a course of study. These fees cover items such as course materials, administrative support, student services, and training and assessment services. We regularly review our fee schedule and strive to keep the cost of training affordable.
When and How Do I Pay:
To confirm your spot in a course at The Art of Makeup Society, a non-refundable deposit of $500 must be paid prior to acceptance. This deposit secures your enrolment and ensures that your place is reserved for the course. Payment of this deposit is deducted from the course cost and can be made on The Art of Makeup Society website.
Payment of Deposit
Payments are accepted by:
- Direct Electronic Fund Transfer (EFT)
- Credit card
Credit card payments may incur a surcharge of 1% per transaction.
Confirmation and Payment Process:
Once the $500 deposit is received:
- A Course Coordinator will contact you to confirm your enrolment and approval for the course.
- You will then be required to complete a Direct Debit Agreement Form (DDRF) for the remaining tuition fees. This agreement will outline the payment schedule, with the remaining balance of your tuition fees being paid in instalments over the duration of the course and must align with the approved payment schedule outlined in the Student DDRF Agreement.
- The payment schedule will be tailored to align with your course timeline and ASQA regulations, ensuring that no more than $1,500 is collected before course commencement.
- The Direct Debit Payment schedule will commence on the first day of the course for the participants selected term intake.
- The Course Coordinator will provide you with the necessary documentation and instructions for setting up direct debit payments.
- The cost of direct debit establishment and transaction fees is passed on to the payee.
- The payee may incur fees from their financial institution if a direct debit payment is declined. The Art of Makeup Society is not responsible for these fees
Direct Debit and Payment Schedule:
After confirmation, the remaining tuition fees will be collected through direct debit payments. Students must ensure that:
- The Direct Debit Agreement is completed accurately, including your preferred payment schedule and financial details.
- Payments are made in accordance with the agreed schedule, and any issues with payment must be communicated to The Art of Makeup Society as soon as possible.
Failure to complete the direct debit agreement or make payments according to the schedule may result in the suspension or cancellation of your enrolment.
Example of Fee Breakdown
Non Payment:
Students facing difficulty paying their fees are encouraged to contact The Art of Makeup Society to make alternative payment arrangements. Long-standing debts (over 30 days past due) may be referred to a debt collection agency if no alternative arrangements have been made. The Art of Makeup Society reserves the right to suspend training and/or services until outstanding fees are paid. Students with unpaid accounts may be withdrawn from their course if no payment or alternative arrangements are made
Course Fees:
Included in the Fee:
Each course offered by The Art of Makeup Society has a specific course fee which covers:
- Training and assessment (face-to-face and online submissions)
- Support services
- Reference materials and learner guides
- Access to resources and equipment
Not Included in the Fee:
The course information guide will outline additional resources and services that might incur additional fees, such as:
- Industry Essentials Kit
- Additional attempts at assessments (if students do not pass after two attempts)
- Additional resources required by students at their own expense, such as:
- Optional textbooks
- Stationery (provided in face-to-face training)
- Optional makeup products, disposables or tools
- Re-issuance of certification documents
- Direct debit setup, transaction, and dishonour fees (if applicable)
- Additional certification documentation
- Credit card payment surcharges
- Direct debit fees
- Computer and internet access (if required)
Miscellaneous Charges (Including GST)
- Re-issuing a certificate, qualification, or statement of attainment: $35 + 2.2% debit/credit card fee + postage.
Re-assessment Policy:
Students are provided with two (2) assessment opportunities during a normal training program. A $20 re-assessment fee will apply only if the student requires additional attempts to demonstrate competence and complete the qualification. Re-assessment includes individual re-training to prepare for the assessment. For further information, please contact us at admin@artofmakeup.com.au
Are My Fees Protected in Case I Need a Refund:
Yes, The Art of Makeup Society ensures that student fees are protected. We only accept an initial payment of no more than $1,500 from each student prior to the course start date. Subsequent payments will reflect the costs of training and assessment that have yet to be delivered. If the course cost is less than $1,500, the full amount is required before the course begins.
Do I Pay GST on My Tuition Fees:
No, training tuition fees are exempt from GST as per section 38-85 GSTR 2003/1 of the Goods and Services Tax Ruling. GST may apply to some miscellaneous charges, but tuition itself is GST-free.
Changes to Terms and Conditions:
The Art of Makeup Society reserves the right to amend the terms and conditions of student enrolment at any time. If changes affect your enrolment, you will be informed at least seven days before the changes take effect.
Please refer to the Student Handbook for more information about your rights and obligations.
Purchase of Student Training Items and Industry Essential Kit Policy
Scope of the Policy:
This policy applies to all students enrolled in courses with The Art of Makeup Society that require the purchase of an Industry Essential Kit. The policy outlines the requirements and procedures for third-party purchases of student training items, specifically focusing on the Industry Essential Kit. It also sets expectations for students and third parties regarding the timely procurement and delivery of kits.
Purchase of the Industry Essential Kit:
Students enrolled in courses requiring the Industry Essential Kit must purchase the kit at least four (4) weeks prior to the course commencement date. This timeframe is essential to ensure the availability of all items included in the kit and to allow for any necessary adjustments or delays in delivery.
- If a student or third party fails to purchase the kit within the required four-week period, The Art of Makeup Society cannot guarantee that the kit will be available at the start of the course.
- The Art of Makeup Society will not be held liable for any delays in receiving the Industry Essential Kit due to late purchases, and this may affect the student’s ability to fully participate in course activities.
Replacement Kits:
If the Industry Essential Kit is not available by the course commencement date, The Art of Makeup Society will arrange for the closest available replacement kit. This replacement kit will contain equivalent or similar items to those originally specified to ensure the student can continue their training without major disruptions.
- If individual items within the kit are unavailable, substitutions with the closest available equivalent products will be made. These substitutions will be of similar quality and functionality to those originally included in the Industry Essential Kit.
- Any changes or substitutions in the kit’s contents will be communicated to the student as early as possible.
Responsibility of the Student:
It is the responsibility of the student or the designated purchaser to ensure that the Industry Essential Kit is purchased within the stipulated time frame.
- The Art of Makeup Society will provide detailed instructions on how to purchase the kit upon course enrolment.
- Students are encouraged to place their order as soon as possible after enrolment to avoid any potential delays.
Liability for Delays or Non-Delivery:
The Art of Makeup Society will make every effort to ensure timely delivery of the Industry Essential Kit when the order is placed within the designated period. However, The Art of Makeup Society will not be held liable for delays caused by third-party suppliers or other factors beyond our control, including, but not limited to, shipping delays, supplier stock shortages, or customs issues.
- In cases of unforeseen delays, The Art of Makeup Society will work closely with the supplier to resolve any issues and keep the student informed of the expected delivery time.
Cancellation and Refunds:
Once an Industry Essential Kit has been ordered and processed, it is considered a final purchase. Students or third-party purchasers are not eligible for refunds on the kit unless it is proven defective or incomplete at the time of delivery.
- If a student withdraws from the course after the kit has been ordered, the kit remains the property of the student, and no refunds will be issued.
- Any issues with the kit’s contents should be reported to The Art of Makeup Society within five (5) working days of receiving the kit.
Changes to the Policy:
The Art of Makeup Society reserves the right to amend this policy at any time. Any changes will be communicated to students prior to implementation. For further information or questions about this policy, students should contact The Art of Makeup Society administration.
This policy ensures that all students have the appropriate training materials needed to fully participate in their courses and that any issues with the timely delivery of these materials are managed efficiently.
